Frequently Asked Questions

Product Information

1. What materials are used in your jewellery?
Our jewellery is made from 316L stainless steel, coated with 18k gold. It is anti-tarnish, waterproof, and hypoallergenic, ensuring durability and comfort.

2. Is your jewellery waterproof?
Yes, our jewellery is waterproof and resistant to tarnish, designed to maintain its shine even with regular exposure to water.

3. Will your jewellery cause skin reactions?
No, our jewellery is hypoallergenic and safe for sensitive skin.

4. How can I find my ring size?
Visit our Ring Size Guide for easy steps to measure your ring size at home. If you’re unsure, feel free to contact us for help.

5. How should I care for my jewellery?
While our pieces are durable, avoid harsh chemicals and store them in a cool, dry place. For detailed tips, check out our Jewellery Care Guide.

Ordering and Shipping

6. Do you offer free shipping?
Yes, we provide free shipping across India.

7. How long does delivery take?
Orders are dispatched within 48 hours of confirmation and typically arrive within 3-7 business days.

8. Can I modify my order after placing it?
Unfortunately, orders cannot be modified once placed. Please double-check your details before confirming your purchase.

9. Can I change my address after placing my order?
Address changes are possible only if the order has not been dispatched. Contact us immediately at contact@verabyvivi.com with your order details.

10. How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via email and SMS to monitor its progress.

Returns and Exchanges

11. What is your return and exchange policy?
We accept returns or exchanges within 3 days of delivery for items in their original condition. For more details, visit our Return Policy.

12. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, contact us at contact@verabyvivi.com within 24 hours of delivery with an unboxing video and relevant photos.

Payments

13. What payment options are available?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Your payment information is securely processed for a hassle-free experience.

General Information

14. Do you ship internationally?
Currently, we ship only within India. Stay tuned for updates as we expand our shipping options.

15. How can I contact customer support?
For any questions or assistance, please email us at contact@verabyvivi.com.

If your question isn’t listed here, feel free to reach out to us. We’re happy to help!